Accessibility Statement

SECU is committed to providing our members full access to our products and services regardless of the delivery channel the member chooses. Therefore, we strive to ensure our mobile, online, telephone, ATM, and in-person services, products, and information are accessible to those with disabilities.

Mobile and Online Services
SECU’s mobile and online service channels serve as a useful alternative for all members, including those who have difficulty visiting a branch or using a telephone.

SECU strives to maintain mobile device and browser compatibility with industry accessibility standards and guidelines for those who are visually impaired. We recommend utilizing your operating system’s native accessibility tools. We are continuing to update our mobile and online platforms to provide greater accessibility.

For those using SECU’s website or SECU’s Zard website, please be sure to review our browser requirements.

If you have trouble using either website, please contact (or ask your parent or guardian to contact) our 24/7 Member Services at (888) 732-8562 for assistance.

Phone Services
SECU’s 24/7 Member Services is available any time by calling (888) 732-8562. Additionally, you, your parent or your guardian can contact your local branch office. Deaf or hearing impaired members can dial 711 to connect with a Relay operator 24 hours a day.

Branch and ATM Services
Our branches are designed to meet required standards for accessibility. Visitors who have difficulty entering or navigating our branches may request assistance from any branch employee. We also welcome service animals that have been trained to assist owners with disabilities. Service animals must be under the owner’s direct control and must not disrupt SECU’s business or create an immediate risk to people or property.

Suggestions for Improvement
If you, your parent or your guardian have suggestions for how SECU could better serve you, please let us know by contacting us at, sending us a secure message through Member Access or our Mobile App, calling 24/7 Member Services Support at (888) 732-8562, or contacting your local branch.