Contact Us

Contact Your Local Branch

For immediate assistance, or for questions and/or concerns, please contact your local branch office.

24/7 Member Services

You may contact Member Services at any time for most of your financial needs at (888) 732-8562.

Note: Lending Services Hours of Operation: 8:00 am – 9:00 pm (Eastern)

Fax: (888) SECU FAX or (919) 857-2000

Po Box 27963
Raleigh, NC 27611

Deaf or Hearing Impaired

Dial 711 to connect with a Relay Operator 24 hours a day. This service cannot be used for wire transfer requests.

ATM/Visa Check Card or Visa Credit Card

Report Lost or Stolen
Contact your local branch or call us at (888) 732-8562

Report Fraud
Contact your local branch or call us at (888) 732-8562

Note: Calls with the Credit Union may be recorded
For International callers, the number can be dialed by first including the country code.

ASK SECU Voice Response Service

(800) ASK-SECU or (919) 839-5400

Secure Message

Submit inquiries online directly to SECU. Requires Member Access sign on.


Branch Locations

Use our online Locator to find your local branch
Hours: Mon - Fri 8:30 am - 5:30 pm (Eastern)
Please refer to the calendar for designated holiday closings.

Suggestions and Complaints

We realize there are ways we can improve our service. If you have a concern, we ask that you contact management at your local branch to expedite feedback. We also welcome your suggestions. Please take a few moments to let us know how we may serve you better.

If you feel that State Employees’ Credit Union has not adequately addressed your concern, you can contact the North Carolina Credit Union Division at or the Consumer Financial Protection Bureau at to file a complaint.