Voice Response

Voice response or ASK SECU is a state-of-the-art system enabling members to use a touch tone phone to access their accounts around the clock from any location in the continental United States. To use ASK SECU, dial (800)ASK-SECU (275-7328) or (919)839-5400.

• Verify your account balances
• Determine if deposits and payments have been made
• Confirm which checks have cleared
• Check payment amounts and due dates for your loans
• Inquire the amount of interest earned or paid for your accounts
• Confirm the most recent credits (deposits) and debits (withdrawals)
• Transfer funds between all your accounts

A debit card is not needed to obtain current interest rates or branch and ATM locations. However, for account inquiries/transfers, members must enter their 16-digit debit card number and their three-digit ASK SECU PIN.
Debit cards and an ASK SECU PIN can be obtained by contacting your local branch or our 24/7 Member Services.